Training and Education

"Social listening is the monitoring of a brand's social media channels for any customer feedback and direct mentions of the brand or discussions regarding specific keywords, topics, competitors, or industries, followed by an analysis to gain insights and act on those opportunities."

The Rwanda Compass is a sister site to the Global Compass. It provides a curated collection of resources, materials and guidelines that have been designed for and implemented in Rwanda.

This kit offers step-by-step guidance and templates to planning, choosing, setting up and managing a feedback and complaints system.

This document offers tools to help the media play their role in the COVID —19 pandemic response through accurate, ethical and responsible reporting. It also proposes ways to approach coverage and encourages journalists to provide advice and solutions that can help reduce health risks and save people's lives.

Costing is the process of data collection and analysis for estimating the cost of a health intervention. High-quality cost data on social and behavior change (SBC) are critical not only for developing budgets, planning, and assessing program proposals, but can also feed into advocacy, program prioritization, and agenda setting.

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