Program Guidance

This report provides a broad overview and assessment of how interactive voice response (IVR) systems are being implemented in international development work with an emphasis on the particular role IVR can play in peacebuilding work in post-conflict contexts. In order to narrow the scope of research, this study focuses primarily on the usage of IVR in conjunction with radio for development projects in different crisis and post-crisis zones in Africa and India, as operationalized within the larger international development contexts. 

This toolkit provides information about currently available mobile messaging technology solutions, as well as things to consider when selecting a vendor and deploying a mobile health, or mHealth, campaign. It is meant to be used with other resources on project design, content development, and behavioral change communications, including Planning an Information Systems Project: A Toolkit for Public Health Managers.

This guide is aimed at businesses which use IVR for sales, but can easily be adapted and used for social and behavior change projects. It provides an overview of how interactive voice response (IVR) works, why it is used, and its advantages and disadvantages.

Included is information about:

This article provides basic information about how to conduct a focus group.

The steps described are:

  • Preparing for a Focus Group
  • Conducting a Focus Group
  • Note Taking Hints for Observers
  • Analysis
  • The Take Away

This is an article accompanied by an infographic for understanding and influencing the range of factors that can influence behaviors and practices. The infographic is based on learning from practical social norm influencing workshops with young people designing campaigns to end sexist violence in LAC, and from an Oxfam discussion paper. Here the authors apply the diagram to a practical example of handwashing.

This material is a guide to those who would like to learn how to manage their facebook page. This was developed as part of the program of guidance in social/digital media management for health personnel. It is part of a larger program to enhance the capacity of service providers and other health personnel.

This material was developed as part of a capacity development program for service providers.  The guide aims to teach health personnel how to perform data analysis for planning Social and Behavior Change (SBC) programs and activities.

This material was developed as a how-to guide for health personnel on to use digital media for message dissemination to reach their intended audience. It is part of a capacity development program for service providers in improving their skills in social and behavior change. 

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