Technical Brief: Creating a Real-Time Rumor Management System for COVID-19

Breakthrough ACTION/Johns Hopkins Center for Communication Programs

This document includes important considerations and resources to support country programs in creating a functional rumor management system, enabling two-way communication with affected communities.

It also includes guidance on obtaining feedback from communities on their beliefs (including rumors, misinformation, and disinformation), disseminating accurate information, and monitoring these approaches. Implementing this system while maintaining physical distancing is particularly important during the COVID-19 pandemic.