Project Example

STANDARD OPERATING PROCEDURE (SOP) for Mental Health & Psychosocial Support (MHPSS) Call Center

The COVID-19 pandemic has different effects on the health, education, and economic situation in the whole world. Bangladesh is also facing similar challenges including anxiety, fear, stress, etc. making the situation more complex. Health workers, who support active management of COVID-19, patients as well as those involved in preventing the spread of the disease, are also facing tremendous psychological trauma. Under this circumstance, having a uniform support mechanism for the Mental Health & Psychosocial Support (MHPSS) call service providers (helpline, call centers, telepsychology centers), in this Standard Operating Procedure (SOP) is helpful.

The objective of the validated SOP is to have a standardized service mechanism/protocol for MHPSS call center support providers throughout the country.

Source: Johns Hopkins Center for Communication Programs

Date of Publication: December 20, 2022