Improving Interpersonal Communication Between Health Care Providers and Clients

This monograph discusses the importance of IPC as a tool for improving health care outcomes in developing countries and describes techniques for enhancing provider communication skills. It also provides a job aid and several data collection instruments that can be used in various settings.

It can serve as a:

• Introductory overview on provider-client communication skills
• Framework for assessing IPC skills
• Guide for developing IPC training activities
• Resource describing important IPC experiences in selected developing countries.

Last modified: July 23, 2021

Language: English