A Participatory Quality Improvement Process for SBCC Programs and Group Sessions
The participatory quality improvement (QI) approach outlined in this document assists civil society partners in Namibia to craft their own set of quality performance standards and indicators for their social and behavior change
communication (SBCC) programs. The approach focuses on improving the quality of their SBCC programs—their planning and design, implementation, and monitoring and evaluation (M&E). The standards and indicators that are
developed during the participatory process are grounded in accepted national guidelines and standards.
The national standards and guidelines are reflected in the three tools that follow, which encompass two checklists and a template for actionable recommendations. The tools can be used in any health area. They have a particular focus on the planning, design, implementation, and M&E of SBCC group sessions that partners conduct through field staff and volunteers. A companion document contains tools specific to SBCC programs and group sessions in HIV prevention.
The QI team assesses whether quality performance standards are being met and identifies strengths and weaknesses. It does this both through office visits and through direct observation of group sessions during field visits. Team members then come to consensus on actionable recommendations that define how the program should be strengthened further. After three to six months, the QI process is repeated to determine progress made. QI is thus a continuous feedback process, with periodic team-based reviews.
Source: FHI360
Date of Publication: March 25, 2019
SIMILIAR RESOURCES
Tools
Examples
- Community Communication MNCH e-Manual: Participatory Health Promotion Sessions
- Visualization in Participatory Programs: A Manual for Facilitators and Trainers Involved In Participatory Group Events
- Using the Participatory Processes to Develop SBCC Materials
- Participatory Action Research for the Development of a National Avian Communication Strategy: A Field Guide
- Innovation Brief: Engaging Influencers and Non-Traditional Actors in Participatory Processes for Family Planning Program Design
- Urban Adolescent Sexual and Reproductive Health SBCC I-Kit
- A Field Guide to Designing a Health Communication Strategy
- Gender Transformation for Health A Participatory Toolkit
- SBCC Check-In Quality Improvement Tool
- Promoting Quality Malaria Medicines Through SBCC: An Implementation Kit
- SBCC Integrated Session Guides [Namibia]
- Post Pregnancy Family Planning Quality Improvement Approach for Private Health Facilities
- Quality Improvement for Capacity Strengthening [Namibia]
- For People Like Us: An HIV/AIDS Participatory Learning Assessment Tool
- SBCC Integrated Session Guides Focusing on the Drivers of the HIV/AIDS Epidemic