WABA Provider Behavior Change for Improved Family Planning Service Delivery

Through its community engagement activities; co-creation sessions with family planning (FP) providers, community members, and local decision makers; and various research efforts, West Africa Breakthrough ACTION (WABA) sought to understand better the challenges health professionals and health systems face in ensuring quality FP service delivery. Alongside stakeholders, the project identified priority challenges in each country, including:

1. Inconsistent provider motivation in Burkina Faso
2. A lack of a standardized, comprehensive FP counseling tool in Côte d’Ivoire
3. Poor service organization and client flow between services in health centers in Togo
4. A lack of provider motivation and a need for a simplified segmentation counseling tool in Niger

These insights laid the groundwork for provider behavior change solutions across the four WABA implementation countries; each focused on improving the FP service delivery experience for all parties involved.

BURKINA FASO

• YASSOMA Launch Kit [ZIP]
• YASSOMA Empathy Kit [ZIP]
• YASSOMA Satisfaction Kit [ZIP]
• YASSOMA Overview and Testimonial Video

CÔTE D’IVOIRE

• Outil de Counseling en PF [PDF]

NIGER

• La Promesse Campaign Materials [ZIP]
• Segmentation Counseling Tool [ZIP]
• Designing Tools to Promote Provider Empathy and Improve Quality Health Care

TOGO

• Color-Coded System to Orient Clients [ZIP]

Date of Publication: March 17, 2026