How Digital Health Platforms Connect Women to Maternal Health Services
In 2017, Fistula Care Plus (FC+) partnered with Viamo to provide a free phone hotline that screens women for fistula in Nigeria and Uganda. This blog describes how the program was designed and implemented.
Using interactive voice response (IVR) technology via mobile devices, a caller could flash into a toll-free number and receive a call back. The IVR algorithm screened women for fistula and provided recorded messages about how and where to get treatment. FC+ launched this hotline to target particularly hard-to-reach women living with fistula who have not been reached through existing community outreach efforts. The hotline is available in English, Igbo, Hausa, and Pidgin in Nigeria, and Luganda in Uganda.
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