Empathy: The Human Connection to Patient Care

Source
Cleveland Clinic
Date of Publication
2013

This video walks the view through a hospital and offers "bubbles" of information over the heads of hsopital staff, family members and patients so that the medical professionals get a better idea of their fears, thoughts, and hopes.  It was shown by the CEO of the Cleveland Clinic to a general meeting of staff in 2013.  

The video ends with the question, "If you could feel what they feel,, hear what they hear, see what they see, would you treat them differently?"