How Digital Health Platforms Connect Women to Maternal Health Services
In 2017, Fistula Care Plus (FC+) partnered with Viamo to provide a free phone hotline that screens women for fistula in Nigeria and Uganda. This blog describes how the program was designed and implemented.
Using interactive voice response (IVR) technology via mobile devices, a caller could flash into a toll-free number and receive a call back. The IVR algorithm screened women for fistula and provided recorded messages about how and where to get treatment. FC+ launched this hotline to target particularly hard-to-reach women living with fistula who have not been reached through existing community outreach efforts. The hotline is available in English, Igbo, Hausa, and Pidgin in Nigeria, and Luganda in Uganda.
Source: EngenderHealth
Date of Publication: January 8, 2020
SIMILIAR RESOURCES
Tools
Examples
- Creating Mobile Health Solutions for Behaviour Change: A Study of Eight Services in the mNutrition Initiative Portfolio
- mHealth Mobile Messaging Toolkit: Considerations When Selecting a Mobile Messaging Platform Vendor
- Why is IVR Important?
- My Voice Service Improvement Platform
- Interactive Voice Response and Radio for Peacebuilding: A Macro View of the Literature and Experiences from the Field
- Do Your Own Survey: How to Collect Data on FGM
- People-Planet Connection
- The mHealth Planning Guide: Key Considerations for Integrating Mobile Technology into Health Programs
- Gapminder
- SBCC for Malaria in Pregnancy: Strategy Development Guidance
- Messages for Interactive Voice Response, Nigeria
- Use of an Interactive Voice Response System to Deliver Refresher Training in Senegal: Findings from Pilot Implementation and Assessment
- Project m-Maitri: Interactive Voice Response (IVR) for Parent-to-Child Transmission
- Can Mobile Phone Surveys Replace House-To-House Data Collection?
- The Use of IVR to Support Monitoring and Evaluation of Media Interventions: A Case Study of the VOTO System in Rwanda
