Liberia Interpersonal Communication and Counseling Curriculum

To be effective and trusted, health providers must show empathy and the ability to effectively communicate with their clients. Technical competence plays a large role in delivering high-quality care; however, additional factors identified as affecting the quality of care delivered by health providers include their communication skills, values, beliefs, attitudes, knowledge, perceptions of their role, social and workplace norms, structural context, and level of supervision.

The interpersonal communication and counseling (IPCC) curriculum was developed by a multidisciplinary team from the Liberia Ministry of Health (MOH) along with its national and international development partners and in collaboration with Breakthrough ACTION Liberia. This IPCC curriculum focuses on building skills related to communication, empathy, and compassion in order to support service providers in delivering more effective and responsive care. Building a service provider’s communication and counseling skills will lead to a better understanding of a client’s perspective, improved relationships between providers and clients, and ultimately, a greater sense of trust and confidence in the health system.

This training manual is designed for health providers who are in contact with clients at health facilities in Liberia. It is an interactive training manual that teaches counseling, communication, and motivation skills using hands-on practices such as problem-solving, post-training coaching and mentorship, self-reflection, peer review, and visual reminders. These approaches aim to build skills that will promote health provider empathy for clients, improve client-provider interaction, client experience, quality of care and ultimately improve health outcomes.

Curriculum Resources

Source: Johns Hopkins Center for Communication Programs

Date of Publication: February 15, 2023

Engaging Boys and Men in Gender Transformation: The Group Education Manual

This 11-chapter manual offers trainers an array of participatory experiential exercises to reach men (and their partners), exploring gender socialization and its impact on HIV prevention and care. Piloted in Ethiopia, Namibia, South Africa and Tanzania, the manual is designed to assist master trainers in developing curricula to work with men and boys on gender, HIV and AIDS issues.

After a short background discussing the scientific rationale, chapter topics include: Gender and Power, Sexuality, Men and Health, Substance Use, Healthy Relationships, STI and HIV prevention, Living with HIV, Fatherhood, Violence and Making Change-taking Action. This educational manual allows men to question non-equitable views about masculinity and develop more positive attitudes to prevent unhealthy behaviors that put them and their partners and families at risk. It can also be used to train facilitators who will implement workshop activities with groups of men.

The activities are intended for use with men of all ages, although some adaptations might have to be made depending on the ages of the men and the country and community context. These activities can also be adapted for use with groups of men and women.

Source: EngenderHealth, Promundo

Date of Publication: October 15, 2021

RCCE Guide for Community Health Workers, Volunteers, and Social Mobilizers

This Risk Communication and Community Engagement (RCCE) Guide serves as a guide for community health workers (CHWs), volunteers, and social mobilizers in communicating with people on COVID-19 and helping them protect themselves and others from the virus. This guide contains importance of community engagement during health crisis, how to talk to people in the community, how to protect yourself and others while on duty, and key messages that need to be conveyed to the community and to specific audience groups.

Using the guide, Department of Health, in partnership with USAID Breakthrough ACTION, UNICEF, and WHO conducted RCCE online trainings via Zoom to CHWs, volunteers, and social mobilizers.

Source: Breakthrough ACTION/Johns Hopkins Center for Communication Programs, Department of Health, UNICEF, WHO

Date of Publication: September 30, 2021

Module de formation des Relais Communautaires

La prise en charge des maladies au niveau communautaire vise à améliorer l’état de santé des populations particulièrement celui des enfants et des femmes enceintes par la promotion de bonnes pratiques familiales et communautaires.

La réduction de la morbidité et de la mortalité au niveau communautaire nécessite la disponibilité de services de santé adéquats avec un personnel bien formé. Les familles sont les premiers responsables de leur prise en charge. La réussite des actions visant à réduire le nombre de décès au sein des communautés, nécessite un partenariat entre les agents de santé et les familles, avec la pleine participation de ces communautés.

En effet le personnel de santé et les agents de santé communautaire s’assurent que les familles peuvent aussi faire des soins appropriés à domicile. Les familles aussi doivent pouvoir réagir convenablement en cas de maladie en administrant des traitements recommandés. Il est important que la prise en charge des maladies implique les familles et les communautés.

Le présent manuel est destiné à la formation des Relais Communautaires. Il comprend 10 thématiques qui sont :

  • santé de la mère du nouveau-né et de l’enfant
  • éducation et soins pour le développement de l’enfant
  • violences basées sur le genre
  • nutrition
  • eau-hygiène-assainissement
  • lutte contre les maladies
  • maladies non transmissible
  • communication
  • monitorage, suivi et rapportage
  • gestion des médicaments et les annexes

C’est un document de référence pour tous les programmes de santé du pays.

Source: Direction Nationale de la Santé communautaire et médecine Traditionnelle/Ministère de la Santé

Date of Publication: August 31, 2021

All Together Now! Community Mobilization for HIV/AIDS

This is part one of a two-part community mobilization toolkit for HIV/AIDS that helps communities to become actively and influentially involved in addressing the causes and effects of HIV and AIDS.The resources are:

• All Together Now! Community mobilization for HIV/AIDS guides you through the process of mobilizing communities to address HIV prevention, care, support, impact mitigation and treatment for those affected by HIV and AIDS.
Tools Together Now! 100 participatory tools to mobilize communities for HIV/AIDS is a set of participatory exercises designed to help put All Together Now! into practice.

This resource, “All Together Now”, describes the process of community mobilization. Community mobilization is a capacity-building process through which individuals, groups or organizations plan, carry out and evaluate activities on a participatory and sustained basis to improve their health and other needs, either on their own initiative or stimulated by others. The toolkit covers how to encourage community mobilization for prevention, care, support and treatment activities. It uses tried and tested approaches to help you facilitate communities to become actively involved in the assessment, design, implementation, monitoring, evaluation and scaling up of HIV/AIDS projects and programs.

This toolkit is intended to help organizations and community groups mobilize and work together to address HIV/AIDS issues. Whether these issues relate to HIV prevention, treatment, care and support for people living with HIV/AIDS, or mitigating the negative impact of HIV/AIDS on affected communities, this toolkit will be of use, and can also assist those wishing to support communities to assess the local HIV/AIDS situation: to plan, act, monitor, evaluate, reflect or scale up HIV/AIDS activities. The tools will be most helpful for people working directly with communities affected by HIV/AIDS. However, any organization working broadly on HIV/AIDS should find the toolkit useful.

Source: International HIV/AIDS Alliance

Date of Publication: August 5, 2021

Awareness and Education Campaign on COVID-19 for Pharmacy Professionals in the Philippines

In an effort to expand public efforts to arrest the progress of the COVID-19 pandemic, the Johns Hopkins Center for Communication Programs (CCP) collaborated with mClinica, an Asian regional tech startup that develops and operates mobile platforms, to build the capacity of the pharmacy workforce in the Philippines to communicate effectively with customers about COVID-19.

This partnership developed two solutions to strengthen pharmacy capacity to be sources of reliable COVID-19 information and communication : (1) run awareness campaigns to promote COVID-19 best practices and prevention for pharmacy professionals and the patients they serve through SwipeRx, the largest social network of pharmacies in Southeast Asia using their social media platforms and mobile application; and (2) provide continuing professional development (CPD) education modules to pharmacy professionals using SwipeRx app covering topics on COVID-19 etiology, method of transmission, best practices, and health system framework currently in place to tackle COVID-19 (i.e., health facilities to get diagnosed when COVID-19 infection is suspected, etc.)

The project produced a Pretest Results Report and a Posttest Report.

Materials cover the following areas:

Source: Breakthrough ACTION/Johns Hopkins Center for Communication Programs

Date of Publication: March 17, 2021

Innovations Lab – Pere Burkinbila Implementation Manual

The Pere Burkinbila taught fathers how to educate their sons on reproductive health and also challenge male-oriented social norms and practices.

Fathers’ clubs were organized and participants trained on RH, gender, communication and contraception. House visits helped support the fathers in the process, as did the clubs, where fathers share their experiences and their concerns. The implementation manual is complemented by three flip-charts.

Source: PSI

Date of Publication: March 1, 2021